The following shipping information was designed to answer frequently asked questions. If you have additional questions, please e-mail us and we'll be glad to help.
The Fly Factory Limited offer free shipping on all orders. We ship internationally to almost any country in the world. Order over US$ 2000.00 are shipped by courier and for order below that amount by registered mail.
We ship via registered mail, Fast Flight courier, One World courier, EMS courier or FedEx depending on the package size, value and customers requirements.
Please ensure you include the correct shipping address if different from the billing address which in some cases might be overlooked and the order ends up elsewhere. We use the billing address to ship if you do not provide a shipping address so take note to include it if its different before checking out.
Your order may be subject to import duties, taxes and/or brokerage fees at time of delivery. These charges are the responsibility of the buyer. Please contact your local customs office for more information regarding these charges. Tip : Taxes and duties are mostly calculated based on the actual fly order listed price, We by default declare a lower price.
Courier orders take 3-4 days with online tracking no. provided for orders of US$ 200.00 or more and registered mail for orders below that amount. For registered mail, it may take up to 2 weeks or more but rest assured the order will get to you which you will have to sign for upon receiving.
In either shipping methods, the cost of shipping is inclusive the total cost of the order.
We will accept returns on any defective fly order within 30 days. The item MUST be unused and in NEW condition. We can not accept returns after 30 days unless approved by our Staff.
* Please check this page often for any shipping information changes that may affect an otherwise smooth transaction