Privacy Policy – The Fly Factory

At The Fly Factory, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, place an order, or interact with our services.

1. Information We Collect

We collect the following types of information:

a) Personal Information

When you place an order or contact us, we may collect:

Name
Email address
Phone number
Billing and shipping addresses
Payment details (processed securely via third-party payment providers)

b) Non-Personal Information

We automatically collect certain data when you visit our website, including:

IP address
Browser type and version
Pages visited and time spent on our website
Device information and operating system

2. How We Use Your Information

We use the collected information to:

Process and fulfill your orders
Provide customer support and respond to inquiries
Improve our website and services
Send order confirmations, updates, and promotional offers (with your consent)
Prevent fraud and ensure website security

3. How We Protect Your Information

We implement security measures to protect your personal data from unauthorized access, alteration, or disclosure. Our website uses SSL encryption to ensure secure transactions. However, no online platform is 100% secure, so we encourage safe browsing practices.

4. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share information with:

Trusted third-party services (e.g., payment processors, shipping carriers) to complete your transactions.
Legal authorities, if required by law or to protect our rights.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience, track analytics, and remember preferences. You can disable cookies through your browser settings, but this may affect website functionality.

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy policies or practices. Please review their policies before providing any personal information.

7. Your Rights & Choices

You have the right to:

Request access to your personal data.
Correct or update your information.
Request deletion of your data (subject to legal obligations).
Opt out of marketing emails by clicking the unsubscribe link.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: sales@theflyfactory.co.ke
Phone: +254728532686

Thank you for trusting The Fly Factory – your privacy is our priority!