Shipments and returns

At The Fly Factory, we take great care in shipping our fishing flies to ensure they arrive in perfect condition, ready for your next fishing adventure. Our shipping process is designed to be fast, secure, and reliable, using high-quality protective packaging that prevents damage, deformation, or loss during transit. Whether you're ordering domestically or internationally, we have multiple shipping options to meet your needs.

Shipping Methods:

1. Standard Shipping – Our most economical option, ensuring delivery within 5-7 business days for local and regional orders. This method is ideal for customers who are not in a rush but still want a reliable and affordable delivery option.

2. Express Shipping – Need your fishing flies quickly? Our express service delivers within 2-3 business days using premium courier partners. This option is perfect for urgent orders, last-minute fishing trips, or gifts.

3. International Shipping – We proudly ship worldwide using trusted international carriers. Delivery times vary depending on the destination, typically ranging from 7-14 days. We also provide customs support to ensure smooth and hassle-free international deliveries.

4. Local Pickup – For customers near our location, we offer a convenient pickup option. Simply place your order online and collect it at our designated pickup point. This ensures you receive your order as soon as it's ready.

Tracking & Customer Support:

We provide tracking details on all eligible orders, allowing you to monitor your shipment’s progress in real time. You will receive a confirmation email with your tracking number once your order has been dispatched.

If you have any special requests, require assistance with your shipping selection, or need help tracking your order, our 24/7 customer support team is always available. You can reach us via phone at +254728532686 or email at sales@theflyfactory.co.ke.

At The Fly Factory, we are committed to ensuring your fishing flies arrive on time and in perfect condition. Whether you’re a seasoned angler or just starting, we make it easy to get the highest quality flies delivered directly to you!